Providing Returns

Concern



As soon as the order is placed, we'll get to work for you. Depending on availability, we will send your order within one to three working days.

If a product is not immediately available, this will be indicated when placing the order.



Return



You might want to avoid sending an order back. Perhaps because the product does not like it, or perhaps there is another reason why you would not want the order after all. Whatever the reason, you have the right to cancel your order until 14 days after receipt without giving reasons.



You have another 14-day cancellation to send your product back. You will then be credited with the full order amount including shipping costs. Only the costs of returning home to the web store are on your own account. These costs are approximately 6.95 per package, please consult your carrier's website for the exact rates. If you use your right of withdrawal, the product will be returned to the trader with all the goods delivered and, if reasonably possible, in its original state and packaging. To use this right you can contact us via the website. We will then refund the amount of order due within 14 days of notification of your return, provided that the product has already received a proper return.



If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this decrease in the value of the product to you. Treat the product with care and make sure it is well packed on return.